| FAQ - FREQUENTLY ASKED QUESTIONS |
Click on the link below to view the Frequently Asked Questions or use the search area if looking for specific answers. If you have any further questions please get in touch with any of our staff members and they will be happy to assist you.
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Sublimation Custom Design FAQ
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| Q : |
What are your timelines? |
| A : |
8 weeks from order entry, 5 weeks from proof/order approval
- First proof provided 1 week after order entry
- Customer will have 48 hours to respond with revisions
- Sugoi will provide revisions within 24 hours
- Approval due, including revision process, 1 week after first proof
Timelines will increase for orders not approved within 1 week from first proof. All orders require 5 weeks in production from approval.
The timeline does not begin until all order requirements, listed below, are met and the order is entered into the system. |
| Q : |
What do you need to place an order? |
| A : |
- Deposit (Visa/MasterCard, check or wire transfer)
- Styles/Quantities (sizes)
- Vector artwork
Without any one of the 3 requirements an order cannot be placed into the system. |
| Q : |
What are your payment terms? |
| A : |
50% deposit at the time of placing the order - balance at the time of dispatch. |
| Q : |
What are your minimums? |
| A : |
- 20 Custom Sublimated Hockey Jerseys - can include Home and Away styles.
- 10 Jerseys in case of Sponsored teams - Please check our sponsorship program or call us to inquire if your team qualifies.
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| Q : |
Do you have Volume Pricing? |
| A : |
Yes - we have volume pricing for 50, 70, 100, 500 and 1000 Jerseys. Pricing may vary depending on the complaxity of graphics and the number of colors used. Please call customer care for bulk pricing. |
| Q : |
What is your re order pricing? |
| A : |
Reorder pricing is based on the original order price per style and design and must be placed within 1 year of original order to qualify.
Minimums for reorders are 20 units per style.
example:
Original order of 500 units @ 500 unit pricing
- Reorder of 20 units will receive 500 unit pricing
- Reorder pricing is based on gross unit amount. Promotional discounts (e.x. AAU Pricing or Sponsorship pricing) do not carry over on reorders.
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| Q : |
What is your printing process? |
| A : |
The artwork is applied to the fabric through a specialized process called die sublimation. This is a process where a substance is converted from a solid state directly to vapor by heat and pressure and allowed to solidify again. During the sublimation process we transfer the design from printed paper to white fabric. The ink is forced into the fibers making it permanent and permeable allowing moisture to continue to move through the fabric, as opposed to printing on the surface of the fabric, such as a screen print, which blocks the fabrics pores.
The end result is a permanently printed garment - the print will never crack or peal enhancing the life of the garment. |
| Q : |
What Artwork Format do you require? |
| A : |
Triumph requires vector art. If vector art cannot be provided there may be art charges applied. |
| Q : |
What is the difference between Vector, Raster and Bitmap? |
| A : |
Typically the vector art we require is created using Adobe Illustrator or Corel Draw and must come with the following file extensions: .eps .ai .pdf
Bitmap art is commonly created using Adobe Photoshop and must come with the following file extensions: .tif .psd .jpg
Vector Artwork
Please provide Vector artwork for logos and text, it is required for our production purposes to produce high-quality graphics in print with smooth edges.
Vector drawings are comprised of floating anchor points set at specific coordinates on a page with segments connecting them together, creating a framework of paths. They can easily be repositioned and re-shaped, as well as their colour changed with a click of the mouse.
Bitmap Artwork
Bitmap artwork is permitted only if it is to be used as a photographic effect. Bitmap, termed for a "map of bits", is a rectangular grid that make up an image. Like checkerboards or parquet flooring, these grids are made up of little squares called pixels or samples.
A bitmap image is resolution-dependant, which means the quality of the image is affected by how small the pixels are and how many are in the image. The higher the resolution, the better the quality of the image and the more details it will contain. The resolution is calculated according the number of pixels within a square inch.
Please note that the quality of an image can not be improved by increasing it''s resolution because the bits of information required for filling in the finer details is missing. |
| Q : |
Do you have templates? |
| A : |
Yes, all templates can be found on our Downloads pageor by contacting your inside sales rep. |
| Q : |
How do I use your templates? |
| A : |
Please drop your artwork into the Artwork layer, and leave the Pattern Template layer locked. This is to prevent the template objects from getting mixed in with your artwork.
The following instructions will also appear within the template files.
- The artwork is used to produce the garments full size range. Please provide enough artwork to fill the largest size parameters. If ordering small sizes, please position all important logos within the XS dotted line areas.
- Placing your artwork at the size provided will enable the Triumph artists to easily transfer it to their pattern templates.
- When sized in proportion to these templates, Photoshop bitmap images should have a minimum resolution of 150 dpi in order to encourage quality reproduction. A Photoshop document with all layers intact is the ideal format.
- Triumph logos are standard placement. Please do not move or re-size them, though you do have a limited ability to apply your own colours to the logo and it''s offset in order to match your design.
- Make your choice of colours from our chart available on this documents Swatches palette. Pantone equivalents have been provided in order to give an idea of the final printed colour. Due to the nature of the printing and sublimation processes, our printing inks may not exactly match the Pantone equivalents. However, fabric swatches of each colour are available upon request.
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Send your artwork by e-mail to design@go-battle.com, on a CD-R, or upload larger artwork onto our ftp server by the following instructions.
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FTP Server: ftp.go-battle.com If you are using internet explorer 7 go to Page: open site in windows explorer - type the following username and password
Username: ftp1.go-battle.com
Password: triumphupload |
| Q : |
Do you charge for Artwork? |
| A : |
If logos or art cannot be provided in vector format the following charges may apply:
Logo tracing $50/hr
Creative service $100/hr
Please call customer care for any further questions |
| Q : |
I am not a designer, can Triumph help? |
| A : |
Yes - our designers will work with you to create logos, graphics, choice of colors and fabrics to bring your imagination to life.
Charges:
Concept design and logo creation: $ 100/Hr
Re create logo and design: $ 50/hr |
